Replacement Policy

Last Updated: 17 September 2026

ChitrAalekhya takes care to inspect and securely prepare products before dispatch.

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, you may contact us for review under this Replacement Policy.

Replacement is subject to verification and the conditions described below.

1. When a Replacement May Be Considered

A replacement may be considered if the product is verified to have one of the following issues:

  • Significant damage during transit
  • Material manufacturing defect
  • Material printing defect
  • Incorrect product supplied
  • Missing component where the component was included in the original order
  • Material issue that makes the product substantially unusable for its intended purpose
  • Another significant product-related issue determined by ChitrAalekhya to qualify for replacement

A replacement is not automatically guaranteed merely because a claim has been submitted.

2. No Replacement for Change of Mind

Replacement is not provided simply because a customer:

  • Changed their mind
  • No longer wants the product
  • Prefers another artwork
  • Prefers another colour
  • Ordered the wrong product
  • Ordered the wrong size
  • Ordered the wrong variant
  • Decided that the artwork does not match their personal preference

Please carefully review the product details before placing your order.

3. Mandatory Unboxing Video for Damage Claims

For products claimed to have been damaged during transit, ChitrAalekhya may require a continuous, unedited unboxing video.

The video should begin before the package is opened and continue until the product has been completely removed and inspected.

The video should clearly show:

  1. The unopened package;
  2. All visible sides of the package;
  3. The shipping label;
  4. Any visible external damage;
  5. The opening of the package;
  6. The internal packaging;
  7. The product being removed;
  8. The complete condition of the product;
  9. Any damage or defect being claimed.

The video should be continuous and unedited.

Cuts, edits, missing sections, or videos that begin after the package has already been opened may make it difficult to verify a transit-damage claim.

4. Why an Unboxing Video Is Required

The unboxing video helps establish the condition of the package and product at the time it was received and opened.

It may help distinguish between:

  • Damage that occurred during transportation;
  • Damage that occurred after delivery;
  • Damage caused during opening;
  • Damage caused by handling or storage; and
  • Pre-existing product defects.

The requirement is intended to protect both the customer and ChitrAalekhya from uncertainty regarding the condition of the product at the time of delivery.

5. Time Limit for Reporting an Issue

Customers should inspect the product as soon as reasonably possible after delivery.

A replacement request should be submitted promptly after discovering the issue.

Claims submitted after an extended period may be difficult to verify and may not qualify for replacement.

The applicable claim period, where specifically communicated with the product or order, will apply.

6. How to Submit a Replacement Request

Contact ChitrAalekhya through the contact details provided on our website.

Please provide:

  • Order number
  • Name used for the order
  • Contact number
  • Email address, where applicable
  • Product name
  • Date of delivery
  • Description of the issue
  • Photographs
  • Unboxing video, where applicable
  • Photographs or video of the package
  • Any other evidence reasonably requested

Please do not send the product back unless ChitrAalekhya specifically instructs you to do so.

7. Original Packaging

Please retain all packaging until your replacement request has been reviewed and resolved.

This may include:

  • Outer shipping box or packaging
  • Protective material
  • Product packaging
  • Labels
  • Stickers
  • Invoice
  • Documentation
  • Accessories
  • Other materials received with the order

Disposing of the packaging may make it more difficult to verify certain claims.

8. Damaged Package

If the package appears visibly damaged at the time of delivery, customers should:

  • Photograph the package before opening it;
  • Record the condition of the package;
  • Record the unboxing;
  • Retain all packaging material; and
  • Contact ChitrAalekhya promptly if the product is damaged.

Where possible, the condition of the package should be clearly documented before opening.

9. Damage Caused After Delivery

Replacement does not generally apply to damage caused after delivery, including damage caused by:

  • Improper handling
  • Dropping the product
  • Incorrect installation or mounting
  • Improper framing
  • Incorrect storage
  • Moisture or water exposure
  • Excessive heat
  • Direct environmental exposure
  • Cleaning methods that damage the product
  • Accidental damage
  • Modification or alteration
  • Normal wear and tear

10. Manufacturing or Product Defects

If you identify a manufacturing or product defect, contact ChitrAalekhya promptly.

We may request photographs, video, or other evidence to determine whether the issue is a genuine product defect.

If the defect is verified, an appropriate replacement or other resolution may be offered.

11. Incorrect Product

If you receive a product that does not correspond to your confirmed order, contact us promptly.

Please provide:

  • Order confirmation
  • Photograph of the product received
  • Photograph of the product packaging
  • Unedited unboxing video
  • Shipping label
  • Any other information requested by ChitrAalekhya

If the incorrect-product claim is verified, we may arrange an appropriate replacement after verification.

12. Missing Items or Components

If an item or component that was included in your order is missing, please report it promptly.

We may request photographs and an unboxing video to verify the contents of the package as received.

If the missing item is verified, ChitrAalekhya may provide the missing item or another appropriate resolution.

13. Minor Cosmetic Variations

Not every variation is considered a defect.

Minor differences may occur because of:

  • Printing processes
  • Screen display differences
  • Photography
  • Lighting
  • Material texture
  • Canvas or paper characteristics
  • Hand-finishing
  • Production processes
  • Natural material variation

Minor cosmetic variations that do not materially affect the artwork or its intended use may not qualify for replacement.

14. Colour Differences

The colour displayed on a digital screen may differ slightly from the physical product.

Differences may result from:

  • Screen calibration
  • Display brightness
  • Device settings
  • Photography lighting
  • Image processing
  • Printing processes
  • Physical viewing conditions

Minor colour differences alone do not necessarily constitute a defect.

15. Size and Measurement Differences

Customers should review product dimensions before ordering.

Minor variations in measurements may occur as a result of manufacturing or production processes.

A customer preference for a different size after delivery does not qualify for replacement.

16. Customized and Personalized Products

Customized or personalized products may have specific limitations regarding replacement.

Where a product has been created according to information, specifications, measurements, or instructions supplied by the customer, replacement may not be available for issues resulting from incorrect information provided by the customer.

However, this does not affect any applicable legal rights relating to genuine defects or errors attributable to ChitrAalekhya.

17. Products Modified After Delivery

A product that has been modified after delivery may not qualify for replacement.

This includes products that have been:

  • Cut
  • Painted
  • Altered
  • Reframed
  • Mounted incorrectly
  • Repaired
  • Reworked
  • Permanently modified
  • Otherwise changed from the condition in which they were delivered

Please inspect the product before making any modifications.

18. Replacement Assessment

After receiving your claim, ChitrAalekhya may review:

  • Order information
  • Product information
  • Photographs
  • Videos
  • Unboxing video
  • Packaging condition
  • Shipping information
  • Description of the issue
  • Other relevant evidence

Additional information may be requested where necessary.

The assessment is intended to determine whether the reported issue qualifies under this Replacement Policy.

19. Replacement Approval

If the claim is approved, ChitrAalekhya will communicate the next steps.

Depending on the circumstances, the resolution may include:

  • Replacement with the same product;
  • Replacement of the affected component;
  • Another appropriate corrective solution; or
  • Another remedy where required by applicable law.

Replacement is subject to product availability.

20. Product Availability

If the exact product is unavailable when a replacement is approved, ChitrAalekhya may contact the customer regarding an appropriate alternative resolution.

The available resolution may depend on:

  • Product availability
  • Nature of the issue
  • Product type
  • Circumstances of the claim
  • Applicable law

21. Replacement of Only the Affected Product

If an order contains multiple products and only one product has a verified eligible issue, replacement may be limited to the affected product.

Other products in the same order will not automatically qualify for replacement.

22. Return of the Original Product

Where ChitrAalekhya requires the original product to be returned before issuing a replacement, we will provide instructions regarding the return process.

Customers should not independently ship products to ChitrAalekhya without receiving instructions.

The condition in which the product is returned may be reviewed before the replacement is finalized.

23. Replacement Shipping

Where a replacement is approved due to a verified product issue attributable to ChitrAalekhya or a qualifying transit-related issue, ChitrAalekhya will communicate the applicable replacement delivery arrangements.

If an issue arises because of incorrect information supplied by the customer, repeated failed delivery attempts, or other circumstances attributable to the customer, additional charges may apply where appropriate.

24. Repeated Claims

ChitrAalekhya may review repeated replacement requests associated with the same customer, address, payment method, product, or other relevant circumstances to prevent misuse of the replacement process.

This does not affect legitimate claims or rights provided under applicable law.

25. Fraudulent or Manipulated Evidence

Replacement claims may be rejected where evidence appears to have been:

  • Edited
  • Manipulated
  • Misrepresented
  • Taken from another order
  • Inconsistent with the claim
  • Otherwise misleading

Where appropriate, ChitrAalekhya may request the original file or additional evidence.

26. Evidence Does Not Guarantee Replacement

Providing photographs or an unboxing video does not automatically mean that a replacement will be approved.

The evidence is used to assess the circumstances of the claim.

The final resolution will depend on the findings of the assessment and applicable legal requirements.

27. Situations Generally Not Eligible for Replacement

Replacement will generally not be provided for:

  • Change of mind
  • Personal preference
  • Customer ordering the wrong product
  • Customer ordering the wrong size
  • Customer ordering the wrong variant
  • Customer no longer wanting the product
  • Minor colour differences
  • Minor printing variations
  • Minor cosmetic variations
  • Normal wear and tear
  • Damage caused after delivery
  • Accidental damage
  • Improper handling
  • Improper storage
  • Water or moisture damage
  • Damage caused by heat or environmental conditions
  • Damage caused by improper framing or mounting
  • Products modified by the customer
  • Claims submitted after an unreasonable delay
  • Claims that cannot reasonably be verified
  • Claims where required evidence is not provided, where such evidence is necessary to assess the issue

Nothing in this section limits any mandatory rights or remedies that may apply under applicable law.

28. Replacement Does Not Mean Automatic Refund

An approved replacement claim does not automatically create a right to a refund.

Where a replacement is an appropriate remedy, ChitrAalekhya may provide a replacement rather than a refund, subject to applicable law.

29. Contact Us

For replacement-related queries, please contact ChitrAalekhya using the contact information provided on our website.

Please include your order number and relevant photographs or videos where applicable.

ChitrAalekhya

Email: info@chitraalekhya.com

Website: www.chitraalekhya.com

30. Policy Updates

ChitrAalekhya may update this Replacement Policy from time to time.

The latest version will be published on this page with the applicable “Last Updated” date.

Customers are encouraged to review the policy before placing an order.

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