Return & Refund Policy

Last Updated: 20 September 2026

At ChitrAalekhya, we take care to prepare and inspect every order before dispatch. We understand that customers may sometimes receive a product that is damaged or does not correspond to the order placed. This Return & Refund Policy explains when a return or refund may be considered.

Please read this policy carefully before placing your order.

1. No General Returns or Refunds

ChitrAalekhya does not offer returns or refunds for change of mind, personal preference, or dissatisfaction with a product that is not due to a verified product-related issue.

Once an order has been placed, customers are expected to review the product details carefully before completing the purchase.

Returns or refunds will not be accepted merely because:

  • You have changed your mind;
  • You no longer want the artwork;
  • You prefer another artwork;
  • You prefer another design or style;
  • You ordered the wrong product;
  • You selected the wrong size or variant;
  • You found another product you prefer;
  • The product does not suit your personal taste;
  • You expected the artwork to look different despite the product information being available before purchase; or
  • You simply do not wish to keep the product.

2. When a Return or Refund May Be Considered

A return or refund may be considered only in limited circumstances, such as where the product received is:

  • Damaged during transit;
  • Incorrectly supplied; or
  • Subject to another verified issue that makes the product materially different from what was ordered.

The issue must be reported within the applicable period and must satisfy the evidence requirements described in this policy.

Submission of a return or refund request does not automatically mean that the request will be approved.

3. Damaged Product — 48-Hour Reporting Period

If your product arrives damaged, you must raise a return request within 48 hours from the date and time of delivery.

The 48-hour period is strictly applicable to damaged-product return or refund claims.

No damaged-product return or refund claim will be accepted after 48 hours from delivery.

Customers are therefore strongly advised to inspect the package and product immediately after receiving the order.

4. Mandatory Unedited Unboxing Video

For a damaged-product return or refund request to be considered, the customer must provide a continuous, unedited unboxing video.

The video must:

  • Begin before the package is opened;
  • Clearly show the unopened package;
  • Show the shipping label;
  • Show the condition of the outer packaging;
  • Show any visible damage to the package;
  • Continue while the package is being opened;
  • Show the internal packaging;
  • Show the product being removed from the package; and
  • Clearly show the condition of the product immediately after opening.

The video must be continuous and unedited from the beginning of the unboxing until the damaged product is fully visible.

5. Photographs Alone Are Not Sufficient

Photographs alone will not be accepted as sufficient evidence for a damaged-product return or refund claim.

Photographs may be requested as supporting evidence, but they do not replace the mandatory unedited unboxing video.

A customer who provides only photographs without the required continuous, unedited unboxing video will generally not be eligible for a return or refund for a damaged product.

This requirement is intended to establish the condition of the package and product at the time it was opened.

6. Do Not Discard the Packaging

If you discover damage, please retain the complete packaging until your return or refund request has been reviewed.

This may include:

  • Outer shipping packaging;
  • Protective packaging;
  • Product packaging;
  • Labels;
  • Wrapping materials; and
  • Other materials received with the product.

The packaging may be required when assessing a damaged-product claim.

7. Return Request for Damaged Product

If your product is damaged when received, the return request must be submitted within 48 hours of delivery.

The request should include:

  • Order number;
  • Product name;
  • Date of delivery;
  • Description of the damage;
  • Continuous, unedited unboxing video; and
  • Supporting photographs, where requested.

The unboxing video must meet the requirements described in this policy.

8. Late Damage Claims

Damage claims raised after the 48-hour period will not be accepted.

For clarity:

Delivery + 48 hours = the maximum period for submitting a damaged-product return or refund request.

Once this period has passed, ChitrAalekhya will not accept a new claim for damage that was allegedly present when the package was delivered.

Customers are therefore responsible for checking the product promptly after delivery.

9. Incorrect Product

If you receive a product that is different from the product ordered, please contact ChitrAalekhya promptly.

The order details will be reviewed to determine whether the product supplied corresponds to the confirmed order.

Where an incorrect-product issue is verified, ChitrAalekhya may provide an appropriate resolution in accordance with this policy and the applicable circumstances.

10. No Return for Minor Variations

Art and décor products may have minor variations arising from the nature of printing, materials, photography, lighting, or display screens.

Minor variations in:

  • Colour;
  • Tone;
  • Texture;
  • Printing;
  • Finish; or
  • Appearance

do not automatically qualify a product for return or refund.

11. Screen Colour Differences

The colour displayed on your mobile phone, computer, tablet, or other screen may differ slightly from the physical product.

Such differences may occur due to:

  • Screen settings;
  • Brightness;
  • Display calibration;
  • Lighting conditions;
  • Photography;
  • Image processing; or
  • Printing processes.

A minor difference between the displayed image and the physical product is therefore not considered sufficient grounds for a return or refund.

12. Customer-Caused Damage

A return or refund will not be provided for damage caused after delivery.

This includes damage resulting from:

  • Mishandling;
  • Accidental damage;
  • Improper storage;
  • Water or moisture;
  • Excessive heat;
  • Improper cleaning;
  • Improper installation;
  • Improper framing or mounting;
  • Alteration;
  • Modification; or
  • Any other action taken after delivery.

13. Product Modification

Please inspect your product before framing, mounting, modifying, altering, or otherwise working on it.

Once a product has been modified or altered by the customer, it may no longer be eligible for return or refund.

14. Return Approval

Submitting a return request does not automatically authorize a return.

ChitrAalekhya will review the information and evidence provided before confirming whether the return request qualifies under this policy.

Customers should not send a product back without receiving instructions or approval from ChitrAalekhya.

15. Return Shipping

Where a return is approved because of a verified product-related issue, ChitrAalekhya will provide the applicable return instructions.

Customers should wait for these instructions before sending the product.

A package returned without prior authorization may not be accepted.

16. Refund Eligibility

A refund may be considered only after the relevant issue has been reviewed and the return or refund has been approved.

A refund is not automatically provided merely because:

  • A return request has been submitted;
  • Photographs have been provided;
  • The customer is dissatisfied;
  • The customer has changed their mind; or
  • The product is no longer wanted.
  • The customer refused or did not accept the delivery

17. Refund for Approved Returns

If a return is approved and a refund is determined to be applicable, the refund will generally be processed after the applicable return process has been completed and the product has been reviewed, where such review is required.

The refund amount and method will depend on the circumstances of the approved claim.

18. Refund Method

Where a refund is approved, it will generally be processed through the original payment method, subject to the payment provider’s capabilities and procedures.

The time taken for the amount to appear in the customer’s account may depend on the relevant bank, card issuer, payment gateway, or financial institution.

ChitrAalekhya does not control the processing time of external financial institutions.

19. Full or Partial Refund

If a claim is approved, ChitrAalekhya will provide the applicable resolution in accordance with this Return & Refund Policy and the Replacement Policy.

  • Refunds: Orders are eligible for cancellation and refund only before the order has been dispatched. Once an order has been dispatched, a refund is not available.
  • Replacements: If the artwork is received damaged or has an eligible product-related issue, the customer may request a replacement subject to the requirements of the Replacement Policy, including the required unboxing video.

20. Duplicate Payment

If you believe that you have been charged more than once for the same order, please contact ChitrAalekhya with the relevant transaction details.

After verification, any confirmed duplicate payment may be refunded through the appropriate payment method.

21. Order Cancellation Before Dispatch

If you wish to cancel an order, contact ChitrAalekhya as soon as possible.

A cancellation request may be considered if the order has not yet been processed or dispatched. Cancellation is not guaranteed merely because a request has been submitted. Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

22. Cancellation After Dispatch

Orders that have already been dispatched generally cannot be cancelled. Customers should not refuse delivery simply because they have changed their mind. Refusing delivery does not automatically create an entitlement to a refund. Any return or refund resulting from an approved cancellation will be handled according to the applicable circumstances and this policy.

23. Customized or Made-to-Order Products

Customized or made-to-order products may not be eligible for cancellation or return once production or preparation has started.

Customers should carefully confirm the required specifications before placing an order for a customized or made-to-order product.

24. No Refund for Change of Mind

For clarity, change-of-mind refunds are not provided by ChitrAalekhya.

This includes situations where:

  • You do not like the product after receiving it;
  • You prefer a different artwork;
  • You prefer a different colour;
  • You decide the artwork does not suit your space;
  • You purchased the product as a gift but no longer need it;
  • You purchased the wrong product;
  • You purchased the wrong size; or
  • You simply decide not to keep the product.

Customers should review the product details, dimensions, images, and available information before completing the purchase.

25. No Refund Based Only on Photographs

For damaged-product claims, photographs by themselves do not establish eligibility for a return or refund.

A continuous, unedited unboxing video is mandatory for such claims.

Accordingly, a damaged-product claim supported only by photographs, without the required unedited unboxing video, will not be accepted.

26. Failure to Provide Required Evidence

Where an unedited unboxing video is required under this policy, failure to provide the required video may result in the return or refund request being rejected.

This includes cases where:

  • The video starts after the package has already been opened;
  • The video is edited;
  • Portions of the unboxing are missing;
  • The package is not clearly visible;
  • The shipping label cannot be reasonably identified;
  • The product is shown only after it has been removed from the packaging; or
  • The video does not reasonably establish the condition of the package and product at the time of opening.

27. Inspection Before Return or Refund

ChitrAalekhya may review the submitted information and, where applicable, the returned product before confirming a refund.

The purpose of the review is to verify that the reported issue corresponds with the circumstances described in the return request.

28. Situations Where Return or Refund Is Not Applicable

Unless required by applicable law, a return or refund will generally not be available for:

  • Change of mind;
  • Personal preference;
  • Wrong product selected by the customer;
  • Wrong size selected by the customer;
  • Wrong variant selected by the customer;
  • Product no longer wanted;
  • Minor colour differences;
  • Minor printing variations;
  • Minor cosmetic variations;
  • Normal product characteristics;
  • Damage caused after delivery;
  • Improper handling;
  • Improper storage;
  • Customer modifications;
  • Claims raised after the 48-hour damage-claim period;
  • Damaged-product claims supported only by photographs without the required unedited unboxing video; or
  • Any other situation that does not qualify under this Return & Refund Policy.

29. Important 48-Hour Requirement

For clarity, the following requirements apply to a damaged-product return or refund request:

  1. The issue must be reported within 48 hours of delivery.
  2. A continuous, unedited unboxing video must be provided.
  3. Photographs alone are not sufficient.
  4. The original packaging should be retained.
  5. The product should not be modified, repaired, or altered before the claim is reviewed.
  6. Claims raised after 48 hours will not be accepted.

30. Contact Us

For return or refund-related queries, please contact ChitrAalekhya using the contact details provided on our website.

When contacting us, please provide your order number and relevant details so that we can identify your order.

ChitrAalekhya

Email: info@chitraalekhya.com

Website: www.chitraalekhya.com

31. Policy Updates

ChitrAalekhya may update this Return & Refund Policy from time to time.

The latest version will be published on this page along with the applicable “Last Updated” date.

We recommend reviewing the policy before placing an order.

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