Terms & Conditions

Last Updated: 20 September 2026

Welcome to ChitrAalekhya. These Terms and Conditions govern your use of this website, operated by Founder, Sushant S.

By accessing or using this website, placing an order or purchasing a product from ChitrAalekhya, you agree to these Terms & Conditions and the policies linked on our website.

If you do not agree with these terms, please do not use the website or place an order.

1. About ChitrAalekhya

ChitrAalekhya is an art and décor brand offering Indian-themed artworks, art prints, paintings and related products through its website.

The products displayed on the website are intended primarily for personal and home décor use unless otherwise stated.

2. Use of the Website

You agree to use the ChitrAalekhya website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;
  • Attempt to gain unauthorised access to the website or its systems;
  • Copy, reproduce, modify, distribute or commercially exploit website content without permission;
  • Interfere with the operation or security of the website;
  • Use website content to create competing products or services without permission; or
  • Upload or transmit content that is unlawful, harmful, misleading or infringes another person’s rights.

We reserve the right to restrict or terminate access to the website where necessary to protect the website, our business, or other users.

3. Product Information and Artwork

We make reasonable efforts to ensure that product descriptions, images, dimensions, colours, prices and other product information displayed on the website are accurate.

However, minor differences may occur due to:

  • Screen and device settings;
  • Photography and lighting;
  • Printing processes;
  • Materials and finishes; or
  • Normal variations associated with artwork and production.

Such minor variations do not necessarily indicate that a product is defective or different from its description.

Where a product has specific characteristics, dimensions, materials or other details, these will be provided on the relevant product page where applicable.

4. Product Availability

Products displayed on the website are subject to availability.

A product being displayed on the website does not guarantee that it will always be available for purchase.

We reserve the right to:

  • Limit quantities;
  • Discontinue products;
  • Update product specifications;
  • Correct product information; or
  • Temporarily remove products from sale.

If an order cannot be fulfilled due to an availability issue, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

5. Prices and Taxes

Product prices displayed on the website are shown in Indian Rupees (INR) unless otherwise stated.

The applicable product price and any applicable delivery or other charges will be displayed during the purchase process.

We reserve the right to change product prices at any time. However, changes made after an order has been successfully placed will not affect the agreed product price for that order, subject to applicable law.

Any applicable taxes or charges will be displayed as required.

6. Orders

When you place an order through the website, you are making a request to purchase the selected product(s) at the displayed price and under these Terms & Conditions.

An order is considered accepted once ChitrAalekhya confirms the order and/or payment has been successfully received, subject to product availability and verification.

We reserve the right to cancel or decline an order in circumstances such as:

  • Product unavailability;
  • Incorrect product or pricing information;
  • Suspected fraudulent or unauthorised transactions;
  • Duplicate or accidental orders;
  • Technical or system errors; or
  • Other circumstances where fulfilment is not reasonably possible.

If an order is cancelled by ChitrAalekhya after payment has been received, any applicable refund will be handled in accordance with the circumstances of the cancellation and applicable law.

7. Payment

Payments may be processed through the payment methods and payment gateway(s) made available on the website.

By completing a payment, you confirm that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

ChitrAalekhya does not store complete card or other sensitive payment credentials on its own website where payment processing is handled by an external payment service provider.

Payment processing may be subject to the terms and policies of the relevant payment service provider.

8. Shipping and Delivery

Orders are shipped and delivered according to the Shipping Policy published on the website.

Delivery timelines are estimates and may be affected by factors outside our reasonable control, including courier delays, weather, transportation disruptions, public holidays, or other unforeseen circumstances.

For detailed information regarding delivery areas, shipping charges, delivery timelines, and related conditions, please refer to our Shipping Policy.

9. Returns, Refunds and Replacements

Returns, refunds, and replacements are governed by the separate policies published on the ChitrAalekhya website.

Please review the relevant policies before placing an order:

  • Return & Refund Policy
  • Replacement Policy
  • Shipping Policy

These policies form part of the terms applicable to purchases made through the website.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot lawfully be excluded under applicable law.

10. Intellectual Property

All content available on the ChitrAalekhya website, including but not limited to:

  • Artwork and designs;
  • Product images;
  • Photographs;
  • Illustrations;
  • Logos and brand elements;
  • Text and written content;
  • Graphics;
  • Website layouts; and
  • Other original creative material

is owned by or licensed to ChitrAalekhya unless otherwise stated.

Such content may not be copied, reproduced, modified, republished, distributed, sold or commercially used without prior written permission.

Purchasing a physical artwork or product does not transfer copyright or intellectual property rights in the artwork or design to the customer.

The customer receives ownership of the purchased physical product only, subject to the applicable product terms.

11. Customer Content

If you voluntarily submit reviews, photographs, testimonials, feedback or other content to ChitrAalekhya, you confirm that:

  • You have the right to submit the content;
  • The content does not infringe another person’s rights; and
  • The content is not unlawful, misleading, abusive, or inappropriate.

By submitting such content, you grant ChitrAalekhya permission to use it for legitimate business, promotional or website-related purposes, subject to applicable law and our Privacy Policy.

12. Third-Party Services and Links

The website may use or provide access to third-party services, including payment gateways, shipping providers, analytics services, social media platforms or external websites.

Third-party services are governed by their own terms and policies.

ChitrAalekhya is not responsible for the independent content, availability, policies or practices of third-party websites or services.

13. Website Accuracy and Availability

We make reasonable efforts to keep the website information accurate and available.

However, the website may occasionally contain:

  • Typographical errors;
  • Technical errors;
  • Outdated information;
  • Incorrect pricing or product information; or
  • Temporary interruptions.

We reserve the right to correct errors and update website information when identified.

We do not guarantee that the website will always be available, uninterrupted or completely error-free.

14. Limitation of Liability

To the extent permitted by applicable law, ChitrAalekhya will not be responsible for indirect, incidental or consequential losses arising from the use of the website or products purchased through it.

Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is not permitted under applicable law.

15. Events Beyond Our Control

ChitrAalekhya will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, transportation disruptions, strikes, government restrictions, technical failures or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

16. Cancellation by ChitrAalekhya

We may cancel an order where necessary due to circumstances including product unavailability, incorrect pricing or product information, suspected fraudulent activity, payment issues or circumstances that make fulfillment impractical.

Where payment has already been received and the order is cancelled by ChitrAalekhya, any applicable refund will be handled in accordance with applicable law and the circumstances of the cancellation.

17. Privacy

The collection and use of personal information provided through the website are governed by our Privacy Policy.

Please review the Privacy Policy to understand how personal information is handled.

18. Changes to These Terms

ChitrAalekhya may update these Terms & Conditions from time to time to reflect changes to the website, products, services, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after an update constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes arising in connection with the website or purchases from ChitrAalekhya shall be subject to the jurisdiction of the competent courts and authorities applicable under Indian law, without affecting any consumer rights or remedies available under applicable law.

20. Grievance and Contact

If you have a question, concern, complaint or request relating to an order or these Terms & Conditions, please contact us using the details below.

ChitrAalekhya

Email: info@chitraalekhya.com
Website: www.chitraalekhya.com

We will make reasonable efforts to review and respond to customer concerns within an appropriate timeframe.

21. Acceptance of These Terms

By accessing the ChitrAalekhya website, purchasing a product, or otherwise using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, subject to your rights under applicable law.

If you do not agree with these terms, please discontinue use of the website and do not place an order.

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